Bahon Ltd is Hiring Manager – Service Operations Center

Position: Manager – Service Operations Center

Vacancy: 1 Job Responsibilities:

Service Operation Center leadership for,

 - 24x7x365 DWDM and IP Transmission monitoring  Fast fault detection, notification, escalation and follow-up for ensuring SLA

- Incident impact analysis

- Incident root cause analysis and reporting

 - Ensure operational process and timeline

- Shift and work load management

- HR planning and training

- Internal and external governance meeting

 - Service performance reporting.

Employment Status: Full-time

Educational Requirements: MSc/BSc in Telecommunication, EEE, CSE etc.

Experience Requirements: Minimum 3 years working experience as a SOC Manager of NTTN/MNO/Nationwide ISP/IIG/ITC.

Mandatory Technical Skills:

·  Clear knowledge of DWDM and IP transmission topology, Service performance parameters, SLA.

·  Network fundamentals – TCP/IP, IPv4, OSPF, IS-IS, MPLS, Segment Routing, QoS.

·  Working experience of Monitoring & Ticketing Tools.

·  Clear knowledge of DWDM technology.

Advanced Technical Skills:

·   Automation & Scripting for Log parsing, KPI analysis, Alarm automation.

·   API integration with monitoring tools.

·   Analytics awareness

·   Minimum Associate level certification on Routing and Switching of Cisco/Juniper/Huawei.

Job Location: Dhaka

Interested candidates are requested to share their profile on jobs@bahon.com